Other useful contacts
Emergency (Ambulance, Fire, Police)
000
Careline (24 hr urgent respite assistance)
1800 052 222
Child Protection
13 12 78
Directline (Alcohol & Drugs)
1800 888 236
Gambler’s Help
1800 858 858
Kids Helpline
1800 55 1800
Lifeline
13 11 14
Mensline Australia
1300 789 978
Nurse-On-Call (Health Advice)
1300 606 024
Parentline
13 22 89
Poisons Information Centre
13 11 26
Emergency Mental Health Assistance 24 Hr *
Inner South
1300 363 746
Middle South
1300 369 012
Dandenong
1300 369 012
Peninsula
1300 792 977
*More detail available - Mental Health Services (this section)
DHS Department of Human Services, Victoria
General Enquiries
1300 650 172
DHS Southern Metropolitan Region (SMR)
General Enquiries
1300 555 526
Disability (Intake & Response)
1300 131 079
Housing
1300 555 516
Statewide Intake & Response (Free call)
1800 783 783
DHS SMR Regional Offices
CHELTENHAM
3, 4-10 Jamieson Street
8585 6000
DANDENONG
122 Thomas Street
9213 2099
FRANKSTON
1, 431 Nepean Highway
9784 3100
Disability Offices
CHELTENHAM
3, 4-10 Jamieson Street
8585 6000
DANDENONG
3, 311-319 Lonsdale Street
9767 8777
Housing Offices
CHELTENHAM
2, 4-10 Jamieson Street
8585 6200
DANDENONG
4, 311-319 Lonsdale Street
9767 8777
FRANKSTON
1, 431 Nepean Highway
9784 3100
PRAHRAN
259 Malvern Road
8517 2500
SOUTH MELBOURNE
2, 120 Clarendon Street
8517 2500
Youth Justice Offices
DANDENONG
5, 26 McCrae Street
8710 2700
FRANKSTON
21-23 Keys Street
9784 3100
Southern Metropolitan Region
Public Hospitals
Alfred Hospital (The)
Commercial Road, Prahran. 3181.
9076 2000
Casey Hospital
52 Kangan Drive, Berwick, 3806
8768 1200
www.southernhealth.org.au/casey/
Caulfield hospital (CGMC)
260 Kooyong Road, Caulfield 3162
9076 6000
Cranbourne Integrated Care Centre
145 Sladen Street, Cranbourne, 3977
5990 6789
www.southernhealth.org.au/cicc.htm
Dandenong Hospital
David Street, Dandenong, 3175
9554 1000
www.southernhealth.org.au/dndhosp.htm
Frankston Hospital
Hastings Road, Frankston, 3199
9784 7777
Kingston Centre
Cnr Kingston & Warrigal Roads,
Cheltenham, 3192
9265 1000
www.southernhealth.org.au/kingcent.htm
Monash Medical Centres
246 Clayton Road, Clayton, 3168
9594 6666
Centre Road, East Bentleigh, 3165
9928 8111
www.southernhealth.org.au/mmc.htm
Rosebud Hospital
1527 Nepean Highway, Rosebud, 3939
5986 0666
Sandringham hospital
193 Bluff Rd, Sandringham 3191
9076 1000
Community Health Centres
Bentleigh Bayside Community Health Services
Gardener’s Road, East Bentleigh, 3165.
9575 5333
55A Edward Street, Sandringham, 3190
9598 2808
Caulfield Community Health Service
240 Kooyong Road, Caulfield South 3162
9523 6666
Central Bayside Community Health Services
335 Nepean Highway, Parkdale, 3195
8587 0200
3/1 The Strand, Chelsea, 3196
9781 9333
31 Venice Street, Mentone, 3194
9583 6970
58 Viney Street, Clarinda, 3169
9552 4333
Casey Community Health Service
140 - 154 Sladen Street, Cranbourne, 3977
5990 6789
7 Mundaring Drive, Cranbourne, 3977
5996 5339
28 Parkhill Drive, Berwick, 3806
8768 5100
36 Parkhill Drive, Berwick, 3806
(Admin & Intake)
8768 5147
67 Power Road, Doveton, 3177
9212 5700
7 – 17 McBride Street, Cockatoo, 3781
5968 7000
Cnr Deveney St & Princes Hwy, Pakenham, 3810
5941 0500
www.southernhealth.org.au/cranburn.htm
Frankston Community Health Services
Frankston Flinders Road, Frankston, 3199
9784 8100
Frankston Community Rehabilitation Centre
125 Golf Links Road, Frankston, 3199
9788 1288
Inner South Community Health Services
341 Coventry Street, South Melbourne 3205
9690 9144
240 Malvern Road, Prahran 3181
9525 1300
10 Inkerman Street, St Kilda 3182
9534 8166
18 Mitford Street, St Kilda 3182
9534 0981
Greater Dandenong Community Health Service
229 Thomas Street, Dandenong, 3175
8792 2200
135 David Street, Dandenong, 3175
9554 8270
55 Buckingham Avenue, Springvale, 3171
8558 9000
www.southernhealth.org.audndnong.htm
Hastings Community Health Services
Cnr Victoria St & Coolstore Rd, Hastings, 3915
5979 2894
Mornington Community Health Services
62 Tanti Avenue, Mornington, 3931
5975 8266
Rosebud Community Health Services
1527 Point Nepean Road, Rosebud, 3939
5986 9250
Mental Health Services
Crisis and Assessment Teams (CAT)
www.health.vic.gov.au/mentalhealth/services/adult/
Inner South CAT Service
Service Area: Port Phillip, Stonnington, & Glen Eira
Location: The Alfred Hospital,
Commercial Road, Prahran, 3181
1300 363 746
Middle South CAT Service
Service Area: Bayside & Kingston
Location: Monash Medical Centre,
246 Clayton Road, Clayton, 3168
1300 369 012
Dandenong CAT Service
Service Area: Greater Dandenong, Casey, Cardinia & Frankston East
Location: 145 – 151 Cleeland Street, Dandenong, 3175
1300 369 012
Peninsula CAT Service
Service Area: Mornington Peninsula, French Island, Kingston South & Frankston West
Location: Frankston Hospital, Hastings Road, Frankston, 3199
1300 792 977
Peninsula Community Mental Health Service
15 – 17 Davey Street, Frankston, 3199
9784 6999
ADEC
Action on Disability within Ethnic Communities
Action on Disability within Ethnic Communities Inc (ADEC) strives to empower people with a disability from non-english speaking backgrounds, their carers, and families to fully participate as members of the Victorian community. ADEC is a state-wide organisation.
1800 626 078
9480 1666
175 Plenty Road, Preston, 3072
Anglicare Victoria
Anglicare Victoria exists to protect the vulnerable in our community. They help people overcome their immediate crisis and offer hope for a long-term solution to their problems. They are constantly trying to develop new ways of working to meet the emerging needs of vulnerable people.
Combined, their range of services alleviates immediate hardship while building skills and resilience to overcome future hurdles.
1800 809 722
Email: Via ‘contact us’ > website
Anglicare have 3 locations in the SMR
Frankston
9781 6700
Level 2 60-64 Wells St, Frankston 3199
Cranbourne
5991 2200
38 Bakewell St, Cranbourne, 3977
Rosebud
5986 9900
1161 Point Nepean Road, Rosebud, 3939
Services include: Integrated family services, Parent education, Community Strengthening and crime prevention programs and Disability support services.
Better Health Channel
Healthier Living Online
Health and medical information for consumers, quality assured by the Victorian government.
Brainlink Services Ltd.
Brainlink Services Ltd is a statewide (Victorian) service that is dedicated to improving the quality of life of individuals and families affected by acquired brain injury (ABI), and to increasing the awareness of these conditions by providing information and support to the community.
Our Services
Brainlink supports children and adults affected by brain injuries and neurological disorders to live as independently as possible in the community through the provision of information and support services.
Service Group
Brainlink assists people with ABI, which includes those affected by stroke, head injuries and brain tumour; people with progressive neurological diseases, eg. Multiple Sclerosis, Parkinson’s disease, Muscular Dystrophy, Motor Neurone disease and Huntington’s disease; their families and ABI service providers.
1800 677 579 (Free call)
9845 2950
Fax 9845 2882
admin@brainlink.org.au
The Nerve Centre,
54 Railway Road, Blackburn 3130
Centrelink
Giving You Options
Centrelink is an Australian Government Statutory Agency, assisting people to become self-sufficient and supporting those in need.
Centrelink supports people who are ill, injured or have a disability (and or their carer) with a range of payments, services, information & publications.
For enquiries about Disability Support Pension, Mobility Allowance, Carer Payment, Carer Allowance, and Sickness Allowance
Phone 13 2717
TTY 1800 810 586
Information & register for on-line services.
Centrelink have over 300 Customer Service Centres Australia-wide, locate your nearest via the website > contact us > find us; or by phone enquiry.
Companion Card
The Companion Card allows people with a profound disability, who require attendant care for the rest of their lives, to participate in community activities and events without discrimination. Companion Card promotes the right of people with a disability, who require a companion, to fair ticketing at Victorian events and venues.
For information about the program, contact:
Phone 1800 650 611
TTY 1800 898 888
National Relay Service 13 36 77
Speech to Speech Relay 1300 555 727
Disability Online
Information for people with a disability, their families & carers.
Infoxchange
The Infoxchange website has an extensive Community Directory, Service Seeker.
* For further details see listing in section 7 – Recreation, Employment & Education.
Interpreter
Translating and Interpreting Service (TIS) National
The Department of Immigration and Citizenship (DIAC) provides the TIS National interpreting service for people who do not speak English and for the English speakers who need to communicate with them. TIS National has access to over 1300 contracted interpreters across Australia, speaking more than 120 languages and dialects. TIS National is available 24 hours a day, seven days a week for any person or organisation in Australia requiring interpreting services.
To use an interpreter over the telephone
131 450
Link:www.immi.gov.au/living-in-australia/help-with-english/help_with_translating/
Migrant Resource Centres
South Eastern Region Migrant Resource Centre
The South Eastern Region Migrant Resource Centre provides services to all migrants and refugees living in the south eastern region of Melbourne, covering the local government areas of City of Greater Dandenong, City of Casey and Shire of Cardinia and surrounding areas.
It is their mission to empower and assist people who are migrants and refugees in Melbourne's South-east to establish themselves and achieve their aspirations in our culturally diverse community.
Dandenong:
9706 8933
Level 1,
314 Thomas Street,
Dandenong, 3175
Narre Warren:
9705 6966
60 Webb Street,
Narre Warren, 3805
New Hope Migrant and Refugee Centre
Prahran
9510 5877
40 Grattan Street,
Prahran, 3181
Summer Foundation
The aim at The Summer Foundation is to provide information to young people at risk of entry to or currently in nursing home care, their carers and workers.
The Knowledge Network.
You can use the Summer Foundation Knowledge Network to search for services, resources and links relevant to the issue of young people in nursing homes, or at risk of entry to residential aged care
www.buildingbetterlives.org.au
Uniting Care Connections
Connections is a community welfare agency of the Uniting Church’s UnitingCare network in Australia supporting people in need and empowering them to live more fulfilling lives as valued members of the community.
Our services respond to the needs of children, young people, families, couples and individuals throughout Melbourne’s eastern and southern suburbs. In undertaking this work we prioritise the rights of children and young people to protect against all forms of harm, abuse and exploitation.
Connections understands that there are times when things are difficult in your life. Sometimes we have the support of family and friends, but at times this is not enough and we need the help of an agency like Connections.
Head Office
9271 0800
31 Hardner Road, Mount Waverley, 3149
PO Box 2240, Mount Waverley, 3149
SMR Locations:
Beaumaris:
9584 4884
19 Gordon St, Beaumaris, 3193
Cranbourne:
5990 8400
184 Sladen St, Cranbourne, 3977
Dandenong:
8792 8999
56 Robinson St, Dandenong, 3175
Mornington:
5977 0423
Bentons Square Community Centre,
145 Bentons Rd, Mornington, 3931
Narre Warren:
9704 8377
55 Webb St, Narre Warren, 3805
Pakenham:
5940 3642
2/4 Stephenson St, Pakenham, 3810
Windsor:
9521 5666
274 High St, Windsor, 3181
More office locations (Eastern suburbs) available on website.
Victorian Aboriginal Resource Guide
Port Phillip Online
The Victorian Aboriginal Information Guide seeks to provide Victorian Aboriginal services contacts and information.
